eBay said it is continually monitoring shipping developments and USPS delays. 3) File for the insurance, wait a few days for claim review, then refund buyer in full if insurance makes no other requests. The U.S Postal Service continues to be strained as delivery and scan delays persist. Create or join a group today! Copyright © 1995-2018 eBay Inc. All Rights Reserved. If a buyer opens an “item not received” case, and the seller provided valid tracking and shipped the item within the promised handling time, eBay will wait to evaluate the case until after the extended estimated delivery date. re-posting an item will invalidate the claim. Starboard Value LP today placed more pressure on eBay to sell off its classifieds unit. Charges reversed. Seller claims he didn’t receive it. Send it back. I had paid for shipping, delivery confirmation, additional insurance, and would be faced with eBay sale fees. 2) Advise buyer to keep item and all packaging while you get the insurance claim underway. Now you have to contact CBSA and show them what it actually was, and get a refund on that payment. My item arrived broken. If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. Ebay item arrived damaged (USPS Insurance claim)? Regarding the customs fees, it's only GST (about $20) and $60 UPS brokerage fees which I'm not getting back from them I guess even if CBSA refunds the tax back. Find many great new & used options and get the best deals for Approximately $310 Face Value from USPS Mint/Unused Postage-Blocks-Singles-Ducks at the best online prices at eBay! However, if the item is delivered after the extended estimated delivery date, eBay will only remove shipping-related negative or neutral feedback. Should the buyer contact USPS and file a claim with them? Or did the customer have that bright idea herself? Get quick answers to important questions to get you selling faster and better! 5 days later he messages me that I sent the wrong item. The snow globe was bubble wrapped, had a box, then packing paper and popcorn foam. tyler@ebay Would that be correct? You can withhold the original shipping amount since it was a buyers remorse return. The last thing you want is to spend a lot of time dealing with angry buyers when their item is lost or arrives damaged. I shipped an item last week via USPS. The short version is that if your item doesn’t get to the buyer within 30 days, you must refund the payment. Share best practices, tips, and insights. Does anyone know if I can use the usual CBSA informal adjustment request form since it's for non commercial use only? Delivery methods from eBay vary depending on where the eBay seller is physically located. … Should the buyer contact USPS and file a claim with them? Seller used Economy Shipping and had the Ebay buyer protection and insurance on the package. The company also confirmed it is working on other affordable, more reliable delivery options for sellers in the coming weeks that may help with the U.S. Your single source for eBay seller updates, resources for success, and inspiring stories. Yes the Shippo option has been available for a while. Give support, share information, and connect with fellow members. We use cookies to ensure that we give you the best experience on our website. Private, discounted shipping insurance. Shipping with priority mail is also very good for your buyer, as it will get them their item quickly and effectively. If you set up your PFS-Residential service on USPS.com, you can request a refund online. So I would have to pay for the return shipping even if they changed their mind? I shipped the item in perfect condition. We’ll also communicate with your buyer and, subject to any applicable terms between eBay and the buyer, will provide a … Thanks! However, if the item is delivered after the extended estimated delivery date, eBay will only remove shipping-related negative or neutral feedback. It, also, must be available for inspection by the USPS should they desire to do so. In my opinion, ebay has really fallen in the trash in the last few years. I don't accept returns of items that were damaged in shipping. eBay offers insurance through ShipCover when you purchase postage and print labels through eBay. The online auction site is a massive customer for the Postal Service: its second-largest retail customer, after only Amazon. However, if the item is delivered after the extended estimated delivery date, eBay will only remove shipping-related negative or neutral feedback. Neither UPS nor the U.S. Claim processing times depend on whether an item is damaged … I live in NC and the buyer lives in CA. The OP needs only file a claim with Paypal. Your insurance value may be declared in any amount from the selling price of the item to a maximum of $1,000. in most cases, the seller refunds the buyer and then handles the insurance claim, as the insurance covers the seller. One of the best free resources available to eBay sellers is free USPS boxes and envelopes. In my opinion, you do not owe her the full amount of her original purchase , but only the payment less your costs including shipping and the difference between UPS and USPS shipping. However, the packaging was damaged (the buyer re-used my original package) Generally, a seller asking ebay to step in does not have good results for the seller. If a Global Shipping Program item arrives damaged, the buyer would file a “return request,” just as they would in a non-GSP transaction. USPS Priority Mail Express Package: $271.90. Ebay's shipping workflow is integrated with the USPS, so when sellers choose calculated, buyers will see the shipping cost based on the weight, class of mail, seller's zip code, and their own zip code. If an item had been received damaged and the buyer had shown that with a picture, I would either refund without return or pay for the return shipping. Shopping tag icons placed on images in posts…, Voice technology is getting used more often. Seller used Economy Shipping and had the Ebay buyer protection and insurance on the package. And it doesn't matter how loosely things are packaged on the inside. I filled it out for a damaged ebay item and got a check less than a week later. 7) USPS Media mail is Best for Shipping Media Items. I have filed a damaged item case with DHL to investigate in the matter, but haven't heard back yet it has been 2 weeks now. The lens finally arrived back at my house, and I was somewhat relieved. posted by Gamblor to Shopping (8 answers total) 1 user marked this as a favorite USPS insurance gives you the option to as the buyer to return the item in its packaging to the PO. U.S Postal Service continues to be strained, Facebook Group for Small Business Sellers, eBay Again Put Under Pressure to Sell Classifieds Group – Focus on Core Marketplace, 2018 Holiday Domestic Shipping Deadlines for USPS, UPS, and FedEx, eBay’s Collaboration with Mashable on Shoppable Images is Just The Beginning, eBay CEO Sees Voice Search as The Future of eCommerce, eBay UK Publishes Autumn 2019 Business Seller Update. Weekly shipping fees, unless pre-paid and unused; Delayed shipments; PFS-Residential Terms & Conditions. It arrived badly damaged. The USPS now has online claim filing. Since it was a buyer's remorse return and the buyer paid for the postage, it is their responsibility to send it safely however I'm not sure what would be best to do in this case. He declined the insurance I offered. I will refund the buyer, but can I claim back the cost of the item through the global shipping programme? If the case against the seller remains unresolved contact eBay Customer Service. I feel bad for the buyer but I did not do the damage, USPS speared the box with a forklift (at least it looks that way). eBay said it is continually monitoring shipping developments and USPS delays. If the USPS determines to honor the claim they may require the item be surrendered but they usually do not. Last month, eBay announced seller protections against shipping defects through August 31, and the company will continue to extend these protections as long as strains on carriers affect delivery dates. 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