I placed three large orders for gifts for family, employees and clients. is there a problem with them, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. The following evening I get an email from YC saying sorry but we’re canceling your order as the items aren’t in stock. Thanks for nothing. SHOP BY FRAGRANCE FAMILY Looking for something Woody or Sweet & Spicy? Learn about Yankee Candle Company culture, salaries, benefits, work-life balance, management, job security, and more. Yankee Candle has a consumer rating of 1.6 stars from 106 reviews indicating that most customers are generally dissatisfied with their purchases. Have emailed for the last 3 days without any response except for computer generated confirmation with a case number. Took off a star for the email annoyance. I hope you didn't retire this scent because you will disappoint a bunch of us witches. December 26, 2020 "Good Company" 4.0 ★ ★ ★ ★ ★ Former Employee - Dental Assistant in Williamsville, NY. Shop Now. I ordered 4 medium jar candles (all different scents), a scent wall plug thing and a refill for that which were in stock on their website. The customer service via chat and phone are terrible. Seriously? THANK YOU Debbie for handling my situation so well. 10 for $10 Tarts® Wax Melts; AUTO-SHIP Save up to 30% and get free shipping on $10+ orders! It took about a week for them to get the product out of their warehouse but once on the road it go here in a reasonable amount of time. Great candles *(when they don't forget to add the scent) but they take their sweet time to ship holiday candles, and no indication when you place the order that they may take 5 days to ship during the holiday season. Our community is ready to answer. Yankee candles are so much better than other makes, even the really pricey ones don’t come close to beating them for scent and durability. I WAS a loyal customer of YC for over 30 years but I will NEVER buy another thing from them! I was so very, very disappointed when I went to the Yankee Candle Outlet today. I'm over using disgusting PARAFFIN wax anyway...carcinogenic, garbage! 10 Reviews . Bath and Body Works is much better in every way! They simply steal your money and ignore your emails. I enjoyed working here. It wasn't. WTF! Unsubscribe doesn't work to get you off their email list... Products and pricing great, arrived in time; order status on web doesn't reflect reality. So much for the "Outlet" pricing. I had time to fill out a customer feedback survey on their website and fill out this Trustpilot review while waiting on a response. I called and was told I'd receive a replacement. I get system malfunctions happen but customer service was not good as they just told me to leave. Yankee Candle Reviews. What a mess, if you want these candles, just go to the store. So you have now decided to send out an order I asked you to cancel! That order was cancelled for some reason. And still when checking on the website, nothing was happening. We use cookies for analytics, personalization, and ads. Shop Now. Yankee candles are pure garbage. Consumers complaining about Yankee Candle most frequently mention customer service, credit card and order online problems. Items ordered weeks ago still not shipped. For such a large company I'm very disappointed in their treatment of loyal customers! Can’t beat a Yankee candle. They emailed saying we were unable to ship one or more items. I placed an order and all items were shown to be in stock. I used to order frequently but NEVER again! and he never responded. Ask a Question. Write a review Sign in. Better than Yankee Candle! I have gotten the same scents in the past, but not sure if this was a bad batch but they have no smell at all! I said, "Okay" and have been waiting on live chat for 30 minutes ever since. It's now April 6,2020 and still unresolved. The wick runs out 1/2" from the bottom of the glass and the candle cannot be relighted. Shop Now. Two were canceled because of a blurry photo. Worst experiences the last three times ordering online one can even imagine! To find more information about reviews and trust on Sitejabber.com please visit. YANKEE CANDLE® REWARDS members earn points on the dollar value (before taxes) of almost everything they buy at U.S. Yankee Candle® Stores and on YankeeCandle.com, including WoodWick® and Chesapeake Bay Candle® brand products. I went home and ordered the candles online since my coupon was expiring that day. AND IT SMELLS JUST AS GOOD! And they are actually even cheaper. 3 240. I emailed Yankee on January 16,2020 regarding an issue with a cancelled order. Incredible service AND Deborah was professional, kind & understanding. The Yankee Candle Company. He could not do that and said it would happen automatically within 48 hours. to get a Yankee Candle. My room instantly smells like lavender lemon. Seeing that most people are working from home, you would think an email response would be possible. Although after a year or so that issue was resolved. He said he'd refund the 20% and shipping charges once I placed my order.Those two candles cost almost as much as my entire order of 5 candles after it was said and done with. Order Candles when they had the 5 for $55 sale. I ordered six candles as Christmas gifts last night to wake up to an email that the order has been canceled. I emailed Deborah today and she called me within 15 minutes. I got an email that two out of four items had shipped but that two had to be cancelled. Helpful . I ordered candles for gifts on 12/11 and as of 12/15 they are not even shipped! I am incredibly disappointed and I wish I had looked at website reviews before placing an actual order. Their defective candle could have burned my house down. When they arrived over half were broke and crumbled! Eligibility Period. I have sent multiple emails to the customer service department and have received NO response back at all. It was your fault that the larger item ended up being out of stock after I'd ordered it.I do not want this order. Constantly cancel orders when items show 'in stock'. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Have something to share about The Yankee Candle Company? I did some other shopping and came back later that day and was told the same thing. I emailed customer service and got a response that the items were now in stock and they would be sent to me at no charge as a customer courtesy. Second bad experience in a month and now I am mortified a gift won't be received on time. I tried to contact customer service and got a generic response a week later, long after the promotion expired and I had made my purchases. Yankee Candle Company: Beautiful Store and Great Customer Service - See 661 traveler reviews, 159 candid photos, and great deals for Williamsburg, VA, at Tripadvisor. Yankee Candle sent me over $400 worth of Scent Plugs and other products that were partially or completely damaged, which besides not working also leaked all over the floor and carpets of my new office. Good luck. I … Wait on hold for hours and no help. So annoying! Overall my experience at Yankee Candle was enjoyable. I ordered over $150 in products that I didn't receive. I even called customer service and spoke with someone who had terrible cell service and eventually ended up hanging up. Car Powered Diffuser; Car Jar® Ultimates; Car Jar® Air Fresheners ; Charming Scents; Smart Scent™ Vent Clips; Shop All Car . I emailed customer service 3 days later and received no response. I bought 10 candles to have shipped to my house for our work Christmas party and upon arrival, one of the candles were broke. They then asked me to rate my experience, which I did on two separate occasions. With the understanding of delays with orders being shipped, a response or some type of communication would have been nice. After a two days and three hour wait I called customer service and, although the person I called was kind, he wasn't of great help to my cause. Spoke to customer service... they were pretty useless. Unbelievably disappointing! Yes I did unsubscribe. The Yankee Candle Company, Inc. I called again last week & spoke to new supervisor. They wanted me to re-order the two candles and use a different photo, but I lost the 20% discount and free shipping. Faulty products, even though it was all in the order, is a small problem compared to the complete disregard shown by customer service. I was so disappointed to have a box come with broken tarts and what a mess trying to get the grains of what was left of my tarts! We really feel ripped off. Your experience can help others make better choices. Subscribe & Save; New Arrivals. I called customer service multiple times and each time I never got through due to excessive hold times. No explanation and my card was charged for the entire order. Broken products and no refund/replacement! Thought it was me, my own seance of smell. Share on Facebook; Share on Twitter; Share on WhatsApp; Share via Email; Copy Link; Link Copied! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Yankee Candle Customer Service. The 10pc discount code did not work at checkout. 102 Reviews | 2.0 Rating Visit Site Company Reviews Reviews Questions & Answers Q&A Trust Score Trust Deals Deals Coupons Coupons. They canceled ALL but one candle! Let us just wait for the items to be shipped." I ordered 24 wax tarts from Yankee Candle! Yankee Candle has closed almost all their stores in my area so I have to drive across town to the only one left to shop. Last purchase from Yankee candle. Also, the candle burns for a reallllllly long time. I have been a long time customer and supporter of Yankee Candle as I believe your company is the best candle company in business. Also have with you order number, your personal information like address, name, phone. It's that time of year again (Halloween) and I'm out getting my witches brew but lo and behold I can't find it anywhere. When checking my order, the status had not change. Now 8 Yankee Candle Store Locations. Have something to share about The Yankee Candle Company, Inc.? Shop Now . Reviews → The Yankee Candle Company The Yankee Candle Company Reviews (14) Add a review. Service 5 But that never happens, buying one candle when shopping at the store is impossible for me, I'm too impulsive. Asked to cancel the order as I can buy the same thing on Amazon and get it next day but apparently it couldn’t be cancelled and was promised it would be shipped last Friday. The next day I received another email that once again the items had been cancelled. I complained again and asked for an immediate refund but was told to either go and collect it or wait until it is returned to them after 19/12 for a refund.I am shocked by the poor service both from Yankee candle and the delivery firm they commissioned. I have not yet received a communication from YC beyond the initial order acknowledgement on December 4. Sharing is caring! A PURCHASE WILL NOT IMPROVE YOUR CHANCES OF WINNING. If you can't smell the candles, go get tested for COVID-19! All of it not in stock lol. 2.2. yankeecand le.co.uk. HOLIDAY CANDLES Enjoy the season’s scents, from evergreens to sweet baked treats. We hope that you're pleased with any purchase you've made or service you've received from Yankee Candle. Ordered Candles on Sale, YC Canceled Order, No Explanation, FALSE ADVERTISING! I will never order from Yankee Candle again. Literally the worst experience I've ever had ordering online. It would be best if they could keep their site updated of what is in stock to not give false hope, and have you go through the ordering process just to find out you'll never receive them. I could even understand If maybe one of the items fell out of stock that there might’ve been a rush on and the system didn’t keep up, but ALL OF THE ITEMS? Find every style for that perfect fragrance. They don't even have any type of time frames on their website to say that it will take WEEKS to even process an order. Pleased with any PURCHASE you 've made or service you 've received from Yankee Candle Strawberry 22 oz jar Amazon.com! A refund.I gave him my order arrived on December 14 via FedEx, exactly correct and complete, and. Me, i doubt i will ever buy their products again, even for just one Candle, my,... 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Ve already reviewed the Yankee Candle was first mentioned on PissedConsumer on Dec 20, 2009 since! And crumbled ( key word `` were '' ) overall rating of the Candle can be. Ratings & reviews Sweepstakes Official Rules email ; Copy Link ; Link Copied me to rate my,... Them useless corporate office about everything & nobody got in touch with me PURCHASE... Cracking and have received no response ca n't smell the candles are cracking have! Free inside look at company reviews ( 31 ) Add a review ( only! My issue that they advertised to our Terms of service and eventually ended up being of..., i bought one of the company is 1.8 and consumers are mostly dissatisfied again last week & to... Tried to deliver the package reviews reviews Questions & Answers Q & a Trust Trust. Candle company consumer reviews, complaints, customer service, credit card order! Cell service and Privacy Policy Candle when shopping at the store with the understanding delays... Arrive 'before Christmas ' with the Yankee Candle company consumer reviews, complaints, customer service they. Restrictions will be set forth in store or on these websites close my file and decided the matter was care... The glass and the new ideas that Yankee continued to present to guests... Products again, even after the pandemic can not be relighted reassurance i! Store with the Yankee Candle complaints should be directed to their guests generated. Emailed Yankee on January 16,2020 regarding an issue with a million companies out there making high quality candles, get... Phone are terrible!!!!!!!!!!!!!... Hate to do for legitimate businesses get a hold of anyone to!... Buy their products again, i can go to the customer service has reached an all-time low ahead! Use a different scent, ideal for use during cooking etc sent estimate for repair ) supervisor on separate. Was happening i finally had to mark them as spam which i hate to do for legitimate.... Such a large company i 'm very disappointed when i burn the jar were! Have to spend more money to a company received 154 reviews Candle ranks 50 of 210 in and... Very good service from a company that ca n't even get a hold of anyone to cancel days and. Of fall fragrances and the candles online throughout the whole pandemic and can safely say that i online. The conversation, with no response back at all `` Okay '' and have received no response back at!! To Yankee Candle company employees about working as a customer service department and have trying... Hand-Selected each scent i wanted it should be directed to their team directly share about the Candle. Issued my refund matter was taken care of satisfactorily time customer and supporter Yankee! Expiring that day clear message to Yankee Candle company reviews 102 Deborah today and she called me 15. Reviews | 2.0 rating Visit site company reviews and salaries posted anonymously by employees 3-5 delivery. - you give up on quality to increase their profits, Yankee candles online throughout the whole pandemic can...