If you are applying for the position of Customer Service/Customer Support, these interview questions and answers will help you prepare for you interview. 1. If you don't have any experience working with specific programs, discuss your ability to learn and openness to training. 2. This is another great opportunity to share an anecdote from a past position if you have one. Example: "I love this company. Customer Service Interview Questions and Answers: 1. If you don't, consider providing an example using one of the company's own services or products. Health Care Customer Service Representatives provide current and prospective clients with information regarding health insurance benefits and claims. Preparation is key for sounding polished and professional, so you definitely want to consider and rehearse your responses to common questions beforehand. I've wanted to work here for many years, so I'm delighted to have the opportunity. They also provide treatment pre-authorizations, as well as referrals to network providers. To this end, researching patient care coordinator interview questions and answers may be the most effective way to prepare. This question provides an opportunity to demonstrate your people-skills pertaining to customer service, problem solving, and empathy while working with potentially high degrees of emotion. PBI Questions -Microsoft Excel Version. Begin your reply with the oldest listed customer service job on your resume. I find it makes me feel more positive and helps set customers at ease.". They want to see how you think about the position and the customer. I'm a very quick learner and would be happy to train on other programs to grow my skillset and better perform the job.". Most customer service positions require a great deal of empathy. You can educate them about the product, give them scripts, and walk them through manuals and processes, but after that, they have to be able to connect with your customer on a human level. Depending on the company and the specifics of the position, they might be looking for someone who plans to stay with the company and progress through the ranks. Example: "We had a particularly busy day after the launch of a new product, and one of our PoS machines went down, causing checkout lines to grow long. If you have an example from a past job, share it in your answer. Hiring managers want to see that you're able to tactfully address miscommunications with customers and manage problems well. Customer service representatives are the first point of contact for your customers, acting as the face of your company and driving loyalty, retention and acquisition. Based on their responses, the tr… Interview prep 101 dictates that you should have your elevator pitch ready, a few stories polished (for the behavioral interview questions you’ll probably be asked), and a good sense of what you have to offer. 4. Call Center Customer Service Representative Interview Questions, 7 Customer Service Interview Questions You Need to Ask, Health Care Customer Service Representative Job Description, Call Center Customer Service Representative Job Description, Customer Service Representative Job Description. We’re going to look at 17 sample customer service representative interview questions, including the top behavioral customer service interview questions.. It's vital to remain positive, even with an upset customer. Healthcare job interview questions (and how to answer them) Tweet; Interviews are nerve-racking. It also helps them get a better idea about you personally to see if you’re a good fit for the company. Providing outstanding customer service is paramount for all companies — with 76% of consumers saying they view customer service as a “true test” of how a company values them, according to a 2015 Aspect report. Customer service representatives must have a specific set of skills and qualifications to perform their jobs well and be able to communicate that during an interview. Employers want to be sure they’re getting the best of the best, so they don’t throw many softballs. Below is a link to sample PBI questions and description of levels. Be honest about your trajectory and thoughtful about how this position will support your career goals when you answer. Why should we hire you as patient service representative? Demonstrates the capacity to ask for help, plus knowledge of appropriate referral procedures. You may get asked this question to demonstrate that you've done some research into what the company does and sells. You understand that your role involves driving customer loyalty, retention, and acquisition. Below we’ve put together some common interview questions and given our tips and even sample answers to get you started. Role-playing happens when two or more people act out roles in a particular scenario. Example: "My process for helping customers calm down is to first really listen to what they're saying. What they want to see is that you're capable of recognizing your errors, learning from them and performing more effectively the next time you're faced with that situation. ", Related: 9 Ways to Provide Excellent Customer Service. Medical Sales Representative Interview Questions. Example: "I think the skills great customer service representatives most commonly have are strong communication, positivity and problem-solving. Easily apply to jobs with an Indeed Resume, What to Wear: The Best Job Interview Attire, Interview Question: "What are You Passionate About? I told him I was just as frustrated as he was that the coupon was no longer valid and offered him some alternative discount options.". Hiring managers know that everyone makes occasional mistakes on the job. Briefly explain what you mean by customer service and customer support. Types of Customer Service Interview Questions Customer service interviews may include a number of different question types. Description of Levels How would you define good customer service? Customer service representatives interact frequently with customers, meaning they must know how to communicate and remain positive. I own many pieces from the brand, and I know I can represent their quality well to customers.". When answering this interview question, talk about how you always strive to go above and beyond when providing service to a customer. She was very upset, so I let her tell me why she was upset, validated her feelings and provided her with a discount on her purchase along with the missing shoe. Free interview details posted anonymously by SurveyHealthcareGlobus interview candidates. When you provide your anecdote, make sure the problem, your action steps and your coworker's contribution are all clearly stated. I ask what they would like to see the company do to try and rectify the situation. When this happens, you must handle the situation delicately. We've provided descriptions of these different tools to help you prepare for your interview. I discussed the issue with another rep, and we decided one of us would work the remaining PoS system and the other would walk through the line, checking in with customers and offering a coupon as a thank you for their patience.". Ask this critical question to gauge a candidate’s commitment to the role and and gain insights about their customer service philosophy. Example: "I would love to work as a manager in this company in the next five years. I think working in customer service is absolutely vital, since I'll get such a great feel for what customers need and want. There’s no better teacher than experience. 259 UnitedHealth Group Customer Service Representative interview questions and 241 interview reviews. He was very unhappy that I wouldn't accept the coupon and continued to tell me he was right and I was wrong. Lots of practice, ideally aloud. Free interview details posted anonymously by UnitedHealth Group interview … Free interview details posted anonymously by ProHEALTH Care interview candidates. Move up in … Now, if I was faced with a similar issue, I would immediately ask for help so that I could begin my work successfully.". Since I'm so passionate about the work that you do here, I know I would do well helping customers with any questions they have.". Assesses analytical and problem-solving skills. Why do you want this job? Sometimes, customers just want you to hear them, and they want to feel like the company cares about them and their opinions. Example: "For me, customer service is the act of providing the customer with the support they need to make purchasing decisions, understand the product or seek guidance from the company. Hiring managers want to know what your career ambitions are. Avoid beginning at the VERY the start of your entire career. One of the many responsibilities of a customer service representative is handling complaints from unhappy customers. In this post, you can reference some of the most common interview questions for a patient service representative interview along with appropriate answer samples. Example: "In a past position, I didn't understand how to use the provided headset, but it embarrassed me to ask for help. 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